Effective Date: August 25, 2026

At Transiq, we aim to provide reliable transportation and logistics services. This Refund Policy explains how cancellations, refunds, and eligible service adjustments are handled.

Service Cancellations

Customers may request cancellation of a transportation service before the scheduled pickup time. Cancellation eligibility may depend on the service type, booking status, and costs already incurred.

Refund Eligibility

A refund may be considered when:

A service is cancelled before significant service-related costs are incurred

• Transiq is unable to provide a confirmed service

• A duplicate payment has been made

• An eligible billing error has occurred

Non-Refundable Charges

Certain charges may not be refundable, including costs already incurred for transportation planning, vehicle dispatch, pickup, storage, handling, tolls, or other third-party services.

Failed or Delayed Delivery

A delivery delay does not automatically qualify for a refund. Delivery schedules may be affected by traffic, weather, road conditions, mechanical issues, regulatory requirements, or other circumstances outside our reasonable control.

Incorrect Customer Information

Additional charges may apply when incorrect or incomplete information is provided, including inaccurate pickup or delivery addresses, shipment dimensions, weight, or cargo details.

Refund Processing

Approved refunds will be returned using the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.

How to Request a Refund

To request a refund, please contact Transiq and provide:

• Customer name

• Booking or shipment reference

• Date of service

• Reason for the refund request

• Relevant payment information

  
  

Each request will be reviewed individually according to the applicable service terms.

Policy Changes

Transiq may update this Refund Policy when necessary. The latest version will always be published on this page.

Contact Us

For questions about cancellations, payments, or refunds, please contact the Transiq team through our website.